Hi, I’m a Maaa– (Faint Clicking Noises)
Dear Apple,
In May 2006, I made the switch from lifetime PC user to buy my first Mac. I was initially delighted with my MacBook; I found it easy to use, wonderfully portable, and chic. Within two months, however, the glow faded. The chic factor was quickly soiled with a stained keypad. Then, right before my first semester of graduate school, my MacBook began randomly and frequently shutting itself down in the middle of working. After several arduous rounds with AppleCare and repeatedly and frustratingly losing work, I had to send the computer in to have the motherboard replaced. While the servicing was successful, I was hardly pleased that my new Mac had so quickly proven even less reliable than my old Dell. Admittedly, the MacBook functioned reasonably well for the next ten months, but, right after passing the one year mark and just prior to an important research trip, the hard drive suddenly and magnificently failed.
While I understand that flaws and breakage are part of technology’s life cycle, I have been sorely disappointed by the quality of your product. Having been converted by your witty Mac vs. PC commercials, I now find myself adding bitter commentary over your satirizing of the PC’s unreliability: “Hi, I’m a Ma…” “Mac? Mac? Wake up?” “Oh, sorry, my year old hard drive just died and had to be replaced.”
I was ready to convert, I really was. After my experienced with this MacBook, however, I will not be recommending your products to my friends who are currently shopping for new laptops. They may be better off paying less money for equal unreliability.
Unhappily yours,
Elissa Weichbrodt
ryan said:
on June 18, 2007 at 11:13 pm
so sad. mine has treated me quite well. only the defective surfaces that stain easily (and I guess I am displeased about this since I have no time to send it in and be computerless for a week or two).